Refund policy.

This policy covers refunds and cancellations for all paid Contently AI plans. It applies alongside our terms of service.

Our principle is simple: if you have not used the product meaningfully and you ask promptly, you get your money back.

The first payment on a Pro or Team plan is fully refundable for 14 days. Email us within that window and we will refund the full amount — no questionnaire, no call.

The guarantee applies once per organization. It does not stack across repeated upgrade and cancel cycles.

You can cancel a monthly plan at any time. Access continues until the end of the billing period you already paid for, and you are not charged again.

Outside the 14-day guarantee, partial months are not prorated.

Annual plans can be refunded on a prorated basis within the first 30 days: we return the unused portion of the term, minus any months already consumed.

After 30 days, an annual plan runs to the end of its term. You can turn off auto-renewal at any point before the renewal date.

• Billing periods more than 14 days old on monthly plans, or more than 30 days old on annual plans.
• Add-on credits or usage packs that have already been consumed.
• Seats that were active during the billing period on a Team plan.
• Accounts suspended or terminated for violating the terms of service.
• Third-party charges, such as an integration you purchased from another vendor.

Email billing@contently.ai from the address on the account, and include the invoice number. That is the whole process.

We review every request within five business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

Downgrading to a lower tier takes effect at the start of the next billing period, and the current period is not refunded. Your content stays intact; features above the new plan limit become read-only.

Plan limits are listed on the pricing page.

Please contact us before filing a chargeback. Disputes freeze the account while the bank investigates, which usually takes far longer than simply asking us for a refund.

Billing questions go to billing@contently.ai. We reply within two business days.